Also, if the issue still persist, for using Outlook for Mac, we have dedicated support team for it, which is specializing to handling Outlook for Mac related issue. So, kindly use the contact support option to get the dedicated support within the Outlook for Mac for further assistant.

Hello Andrea Maeda,

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If I'm understanding you right, you're being asking to verify your license when using the Office 365 app that you downloaded from the Mac App Store. I'm happy to help you sort this out so you can start using that app the way you expected to.

Have you purchased a copy of Office 365 previously? Although the apps that come with Microsoft Office 365 (i.e., Word, Excel, PowerPoint, and Outlook) are free to download from the Mac App Store, you may have to purchase Office in order to activate them before you're able to use them. According to the Microsoft website, once you purchase Office you should be provided with a product key you can use to activate Office on your Mac. As you'll see in the description section of the Microsoft Office 365 app in the Mac App Store, Office 365 offers annual subscriptions that can be billed to your App Store account. You should be able to view more information about all of this here: Microsoft - Office install. If you need more help with activating Microsoft Office 365, reach out to Microsoft using the 'contact us' link at the bottom of that website.

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Take care!